Shipping policy

Shipping Policy for Candy Graham

Trade Name: Candy Graham
Email: dashcoutureinc@gmail.com
Physical Address: 1964 Alcott Street, Tulare, CA 93274, United States

Last Updated: January 2026

At Candy Graham, we strive to deliver your favorite candies fresh and fast. Please review our shipping policy carefully before placing an order.

1. Order Processing Time

  • We process orders in 1–3 business days (Monday–Friday).

  • Orders placed after 2:00 PM PST, on weekends, or holidays will be processed the next business day.

  • Custom Pick N Mix orders may require an additional 1 business day due to hand-picking and custom packaging.

2. Shipping Methods & Carriers

We ship orders using USPS Priority Mail, which is recommended for candy to ensure faster delivery and proper handling.

Estimated Delivery Times (from Tulare, CA):

  • West Coast (CA, OR, WA, AZ, NV): 2–3 business days

  • Midwest & Central States: 3–4 business days

  • East Coast: 3–5 business days

Expedited Shipping (2-Day Priority) is available at checkout for faster delivery (additional cost applies).

At this time, we ship only within the contiguous 48 United States.
We do not ship to PO Boxes, APO/FPO addresses, or international locations.

3. Shipping Costs

  • All shipping rates are calculated at checkout based on order weight, package size, and delivery location.

  • Shipping costs are non-refundable once an order has shipped.

  • Rates may vary depending on selected shipping method and destination.

4. Heat-Sensitive & Meltable Candy Disclaimer

Some candies (including chocolate and coated candies such as M&M’s, Reese’s, or Hershey’s) may melt in warm temperatures.

  • During warmer months (typically April–October), we may use insulated packaging and cold packs when needed.

  • We do not ship melt-prone orders on Fridays or before holidays to prevent weekend transit delays.

  • Candy Graham is not responsible for melting once the package leaves our facility.

⚠️ We strongly recommend selecting 2-Day Priority shipping if:

  • Temperatures are above 75°F

  • You are ordering chocolate or meltable candy

  • You live in a hot-climate area

5. Delivery & Tracking

  • All orders include tracking information, sent via email once your order ships.

  • Delivery times are estimates only and may be affected by weather, holidays, or carrier delays.

  • Candy Graham is not responsible for carrier delays.

  • If your order is marked “Delivered” but not received, please contact USPS first, then reach out to us for assistance.

6. Lost, Damaged, or Missing Packages

  • If your order arrives damaged or missing items, contact us within 7 days of delivery with clear photos.

  • We will review the issue and assist with a resolution (replacement or store credit, depending on the situation).

  • For lost packages, a claim must be filed with the shipping carrier using the provided tracking number.

7. Returns & Refunds (Shipping-Related)

  • Due to food safety regulations, we do not accept returns on opened or perishable candy products.

  • For unopened and undamaged items, contact us within 14 days of delivery for return authorization.

  • Return shipping costs are the customer’s responsibility.

  • Approved refunds are processed within 5–7 business days after the return is received.

8. Contact Us

If you have any questions about shipping, please contact us at:
📧 dashcoutureinc@gmail.com

Thank you for choosing Candy Graham. We appreciate your support and trust